Privacy Policy for DRS Mart (MyDRSmart App)
Last Updated: March 30, 2026
DRS Mart ("we," "us," or "our") operates the DRS Mart mobile application (the "App"), a food and grocery delivery platform connecting users (customers), delivery partners, and vendors (stores/merchants). We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. By using the App, you agree to the collection and use of information in accordance with this policy.
We collect the following types of information:
Account Information: Name, email address, phone number, password, and profile details when you register as a user, delivery partner, or vendor.
Order Details: Delivery address, payment information (processed via third-party gateways), order preferences, and special instructions.
Vendor Information: Business name, address, product/menu details, and bank details for payouts.
Communication: Feedback, ratings, reviews, and support queries.
Device Information: Device ID, IP address, operating system, browser type, and app version.
Location Data: Precise GPS location for deliveries, tracking delivery partners, and showing nearby stores (with your permission).
Usage Data: Pages viewed, search history, order history, and app interactions.
Log Data: Crash reports and error logs.
Payment Providers: Transaction details (we do not store full card details).
Social Login: Basic profile info if you log in via Google or similar services.
We do not collect sensitive personal data unless voluntarily provided (e.g., dietary preferences).
We use your information to:
Provide and manage services (orders, delivery, payments)
Improve app performance and user experience
Send notifications (order updates, offers, support messages)
Ensure safety, prevent fraud, and verify accounts
Comply with legal obligations
We may share your information with:
Vendors: Order details for preparing orders
Delivery Partners: Name, phone number, and delivery address
Service Providers: Payment gateways, cloud hosting, analytics (Firebase, Google Analytics), maps (Google Maps), notifications
Legal Authorities: When required by law
We do not sell your personal data.
We use reasonable security measures (encryption, secure servers) to protect your data. However, no system is 100% secure.
We keep your data as long as needed to provide services, comply with laws, and resolve disputes. Inactive accounts may be deleted after a period.
You can:
Access, update, or delete your account
Opt out of marketing notifications
Disable location access (may affect services)
Request data deletion or export
Contact us for requests.
Our app is not intended for children under 13. We do not knowingly collect their data.
We are not responsible for third-party services linked in the app.
We may update this policy anytime. Changes will be posted in the app.
Email: sivakumardrs369@gmail.com
Address: No: 3/6 Thengal main road, Ranipet, Ranipet District. – 632404
